EAI Robotics Support
Start a repair, replacement, or return request. Our support team will review your case and provide the next step.
How Can We Help?
Choose the type of service you need. Each request is reviewed by our aftersales team before any product is sent back.
Repair
For product diagnosis, inspection, and send-in repair service.
Start a repair request →Replacement
For RMA, DOA, exchange, or approved replacement review.
Start a replacement request →Return
For an eligible return request and policy review.
Start a return request →Technical Support / Product Question
For setup help, troubleshooting, and general questions about your product.
Ask a question →Key rules before you send anything back
Please review these service rules before sending any product, battery, or part to us.
RMA Required
Do not ship any product before receiving service authorization and shipping instructions.
Shipping Cost
Customers may need to prepay inbound shipping or freight, including for in-warranty RMA.
Battery Safety Stop use
Stop use immediately for any battery, overheating, smoke, charging, liquid, or impact issue, then contact support.
Not Always Covered
Misuse, unauthorized modification, unsupported code, unsafe environments, or use after warnings may not be covered.
Review the policy before you submit
The home page shows only short reminders. The complete general aftersales policy is available as a dedicated page and PDF download.
RMA authorization
A return merchandise authorization and shipping instructions are required before any product is returned.
Shipping & freight
Customers may prepay inbound shipping or freight. We do not promise free round-trip shipping.
Battery handling
Battery, overheating, smoke, charging, or liquid issues require immediate stop-use and special handling.
Out-of-warranty (OOW)
Out-of-warranty service and paid options are reviewed case by case after diagnosis.
A simple service flow
From submission to closure — you always know the next step, without the internal approval details.
Submit Request
Case Review
Remote Check
Service Decision
Repair / Replace / Return
Case Closure
After you submit a request, our team may ask for additional information, photos, videos, logs, or shipping details before approving any RMA, repair, replacement, or return.
Start a Service Request
Fill in your case details once. This is not a generic contact form — the information is organized into an aftersales case for our team. Fields marked * are required.
Request received
Thank you — your service request has been logged. Please save the Case ID above; you can use it anytime to check your case status. Our aftersales team will review your case and contact you with the next step. Do not ship any product until you receive an RMA authorization.
Track your request
Enter your Case ID to see the current status and the next step.
Check Case Status
Use your Case ID
Next Step
The support team is reviewing your information. We may contact you for additional photos, videos, logs, or shipping details before approving the next step.